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In liability claims management, computers have greatly increased the efficiency and volume of claims processed, but industry software falls short when it comes to managing claims that stay open for extended periods. Due to the complexity of these claims, it is often difficult to come to a comprehensive understanding of their current status and determine accurate long-term costs. In traditional systems, virtually all of the important information is found only in the adjustors ’ notes, which are time-consuming to read for the handlers and their supervisors.
LCase overcomes the common limitations of current industry systems by giving claims professionals the ability to easily review key information as they make day-to-day decisions when managing a claim.
LCase is designed to supplement existing systems for the small fraction of claims that stay open for extended durations—cases that ultimately account for the majority of all dollar benefits paid for injuries. The software is primarily set up for U.S. workers’ compensation, but LCase can easily be used with any other liability claim that pays long-term medical or wage-replacement benefits. Flexibility is built-in, with features such as:
LCase’s data fields and other key information can easily be linked to tables in your system, which minimises repetitive data entry and updating. The software uses a field structure that is national in scope, with terms that apply to basic U.S. workers’ compensation concepts. It avoids the use of unique state-specific terms unless they are critical for understanding the status of a claim.
The software makes claims management easier by:
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